AI agents / Freshdesk pricing Verified 10 Nov 2026, 12:00 UTC Source freshworks.com/freshdesk/pricing
Freshdesk pricing
by FreshdeskAI agents
$66 / seat / monthFreshdesk Pro · billed monthly
Freshdesk Pro costs $66 per agent a month, or $55 per agent a month billed yearly, and includes 500 Freddy AI Agent sessions. Growth is $23 ($19 yearly) and Enterprise is $107 ($89 yearly) per agent; all include the first 500 Freddy AI Agent sessions. Extra sessions are $49 per 100, and the Freddy Copilot add-on is $35 a month per agent ($29 billed yearly) on Pro and Enterprise.
4.49 on App Store · 3,004 ratings Below typicalCheapest paid$19/seat/moGrowth, billed yearly
Top tier$107/seat/moEnterprise
DevCosts user score3.8/5 Below typical · 3,004 ratings on App Store Every plan, side by side
3 plans · prices in USD, before tax| Plan | Monthly | Yearly (per month) | Usage | Seats | Best for |
|---|---|---|---|---|---|
| Growth | $23 /seat | $19 /seat | 500 AI sessions | 1–any | Small support teams |
| Pro | $66 /seat | $55 /seat | 500 AI sessions | 1–any | Growing support teams |
| Enterprise | $107 /seat | $89 /seat | 500 AI sessions | 1–any | Large teams |
★ User ratings · 3,004 ratings from 1 listing on App StoreHow the score works →
How users rate Freshdesk
DevCosts user score 3.8/ 5 Below typical Compared with similar tools on the same store, where 4.0 is typical · high confidence
Star ratings as shown on each store, checked 10 Nov 26. We store the numbers only, never review text, and ratings never depend on advertising or affiliate links.
Usage limitsOfficial
How much you actually get
All plansFirst 500 Freddy AI Agent sessions included; extra sessions $49 per 100
ProFreddy Copilot add-on $29 per agent / month (billed yearly)
EnterpriseFreddy Copilot add-on $29 per agent / month (billed yearly)
Official limits from the vendor's own pages.
Cost calculatorPick a plan to see its price and what it includes
What will you pay, and what do you get?
Plan
Billing
$55
per month · $660 per year · billed yearly
Saving $132 a year
What you get on Freshdesk Pro
Growing support teams
Everything in Growth, plus:
- Multilingual helpdesk
- Custom dashboards
- Intelligent routing
- Multiple SLA policies
- External collaborators
- Freddy Copilot add-on available
Usage500 AI sessions
Official limitFreddy Copilot add-on $29 per agent / month (billed yearly)
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Freshdesk against the closest alternatives
Freshdesk $23 Growth · First 500 Freddy AI Agent sessions included; extra sessions $49 per 100Chatling $25 Starter · 1,750 AI credits/month, 2 agents, 2 seats, 10M characters, 1,000 email credits, 250 voice-input minutes, 1,000 resync creditsBotsonic $19 Starter · 1,000 messages a month, 1 chatbot, 1 team member, 10M uploaded characters, sitemaps up to 5,000 URLsTidio $29 Starter · 100 billable conversations a month, 50 Lyro AI conversations (one time), 100 Flows visitors a month, 10 seats
Price changes · FreshdeskNewest first
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Prices from freshworks.com/freshdesk/pricing How we collect prices Some links are affiliate links; they never change the prices or the order shown. Disclosure