Help Scout pricing
by Help ScoutAI agents
$54 / seat / monthHelp Scout Plus · billed monthly
Help Scout Plus costs $54 per user a month, or $45 a month billed yearly, with unlimited contacts and an optional AI answers add-on at $0.75 per resolution. Standard is $30 per user a month ($25 billed yearly) and Pro is $90 ($75 billed yearly), with a 10-user minimum on Pro. Free covers up to 5 users and 100 contacts a month.
4.25 on App Store · 332 ratings Below typicalCheapest paid$25/seat/moStandard, billed yearly
Top tier$90/seat/moPro
DevCosts user score3.6/5 Below typical · 332 ratings on App Store Every plan, side by side
4 plans · prices in USD, before tax| Plan | Monthly | Yearly (per month) | Seats | Best for |
|---|---|---|---|---|
| Free | $0 /seat | — | 1–5 | Trying it out |
| Standard | $30 /seat | $25 /seat | 1–25 | Growing teams |
| Plus | $54 /seat | $45 /seat | 1–50 | Higher volume teams |
| Pro | $90 /seat | $75 /seat | 10–any | Large support teams |
★ User ratings · 332 ratings from 1 listing on App StoreHow the score works →
How users rate Help Scout
DevCosts user score 3.6/ 5 Below typical Compared with similar tools on the same store, where 4.0 is typical · medium confidence
Star ratings as shown on each store, checked 10 Nov 26. We store the numbers only, never review text, and ratings never depend on advertising or affiliate links.
Usage limitsOfficial
How much you actually get
Free100 contacts / month, up to 5 users
StandardUp to 25 users
PlusUp to 50 users
ProMinimum 10 users
All paid plansAI Answers: $0.75 per resolution, with an optional monthly spending cap
Official limits from the vendor's own pages.
Cost calculatorPick a plan to see its price and what it includes
What will you pay, and what do you get?
Plan
Billing
$45
per month · $540 per year · billed yearly
Saving $108 a year
What you get on Help Scout Plus
Higher volume teams
Everything in Standard, plus:
- Advanced workflows
- Two advanced SLA policies
- Secure customer portal
- Round-robin routing
- Salesforce, Jira and HubSpot integrations
Official limitUp to 50 users
Similar tools, cheapest paid planCompare Help Scout with any tool →
Help Scout against the closest alternatives
Help Scout $30 Standard · Up to 25 usersTidio $29 Starter · 100 billable conversations a month, 50 Lyro AI conversations (one time), 100 Flows visitors a month, 10 seatsChatling $25 Starter · 1,750 AI credits/month, 2 agents, 2 seats, 10M characters, 1,000 email credits, 250 voice-input minutes, 1,000 resync creditsFreshdesk $23 Growth · First 500 Freddy AI Agent sessions included; extra sessions $49 per 100
Pay lessAll discounts →
Discounts, credits and local prices
Free trial15 days, no card (Standard and Plus)
Price changes · Help ScoutNewest first
Every price and limit change
- No changes recorded yet.
Prices from helpscout.com/pricing How we collect prices Some links are affiliate links; they never change the prices or the order shown. Disclosure