Gorgias pricing
by GorgiasAI agents
$360 / monthGorgias Pro · billed monthly
Gorgias Pro costs $360 a month, or $300 a month billed yearly, for the helpdesk with 2,000 tickets a month; adding AI Agent with 190 automated interactions brings it to $550 a month, or $471 billed yearly. Starter is $10 a month for 50 tickets (monthly only), Basic is $60 ($50 billed yearly) for 300 tickets, and Advanced is $900 ($750 billed yearly) for 5,000 tickets. AI Agent costs $1.00 per automated interaction on monthly plans and $0.90 on yearly plans, with $1.50 for each one past the included amount.
4.3 on Shopify App Store · 708 ratings · 1 more listing Well below typicalCheapest paid$50/moBasic, billed yearly($600)
Top tier$900/moAdvanced
DevCosts user score3.1/5 Well below typical · 786 ratings on Shopify App Store, App Store Every plan, side by side
5 plans · prices in USD, before tax| Plan | Monthly | Yearly (per month) | Usage | Seats | Best for |
|---|---|---|---|---|---|
| StarterMonthly billing only. Add AI Agent for $30 a month (30 automated interactions). | $10 | — | 50 tickets / mo | 1–3 | Small new stores |
| BasicAdd AI Agent for $30 a month, or $27 a month billed yearly (30 automated interactions). | $60 | $50 | 300 tickets / mo | 1–500 | Growing brands |
| ProAdd AI Agent for $190 a month, or $171 a month billed yearly (190 automated interactions). | $360 | $300 | 2,000 tickets / mo | 1–500 | Scaling ecommerce brands |
| AdvancedSold through sales. Add AI Agent for $530 a month, or $477 a month billed yearly (530 automated interactions). | $900 | $750 | 5,000 tickets / mo | 1–500 | High-volume brands |
| CustomContact sales | Custom | — | — | Any | Over 5,000 conversations a month |
★ User ratings · 786 ratings from 2 listings on Shopify App Store, App StoreHow the score works →
How users rate Gorgias
DevCosts user score 3.1/ 5 Well below typical Compared with similar tools on the same store, where 4.0 is typical · medium confidence
Shopify App Store Gorgias: AI Helpdesk & Chat
4.3
708 ratings Read the reviews on Shopify App Store →Star ratings as shown on each store, checked 09 Nov 26. We store the numbers only, never review text, and ratings never depend on advertising or affiliate links.
Usage limitsOfficial
How much you actually get
Starter50 tickets a month ($0.40 per extra ticket), 3 user seats; with AI Agent, 30 automated interactions
Basic300 tickets a month ($0.40 per extra ticket), 500 user seats; with AI Agent, 30 automated interactions
Pro2,000 tickets a month ($0.36 per extra ticket), 500 user seats; with AI Agent, 190 automated interactions
Advanced5,000 tickets a month ($0.36 per extra ticket), 500 user seats; with AI Agent, 530 automated interactions
All paid plansAI Agent interactions are $1.00 each on monthly plans and $0.90 on yearly plans, $1.50 each past the included amount; each automated interaction also counts as a helpdesk ticket
Official limits from the vendor's own pages.
Cost calculatorPick a plan to see its price and what it includes
What will you pay, and what do you get?
Plan
Billing
$300
per month · $3,600 per year · billed yearly
Saving $720 a year
What you get on Gorgias Pro
Scaling ecommerce brands
Add AI Agent for $190 a month, or $171 a month billed yearly (190 automated interactions).
Everything in Basic, plus:
- 2,000 helpdesk tickets a month, then $0.36 a ticket
- Revenue attribution analytics
- Magento integration
- Audit logs
- AI Agent add-on: $190 a month ($171 yearly) for 190 automated interactions
Usage2,000 tickets / mo
Official limit2,000 tickets a month ($0.36 per extra ticket), 500 user seats; with AI Agent, 190 automated interactions
Similar tools, cheapest paid planCompare Gorgias with any tool →
Gorgias against the closest alternatives
Gorgias $10 Starter · 50 tickets a month ($0.40 per extra ticket), 3 user seats; with AI Agent, 30 automated interactionsSalesforce Agentforce $5 Agentforce User License · Standard action 20 credits, Agentforce Voice action 30 credits; unused Flex Credits do not roll over into later subscription termsBotsonic $19 Starter · 1,000 messages a month, 1 chatbot, 1 team member, 10M uploaded characters, sitemaps up to 5,000 URLsFini $0.49 per resolution · Up to 3,000 tickets a month; overage $0.89 per resolution or $0.69 per conversation
Pay lessAll discounts →
Discounts, credits and local prices
Free trial7 days, no card
Price changes · GorgiasNewest first
Every price and limit change
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Prices from gorgias.com/pricing How we collect prices Some links are affiliate links; they never change the prices or the order shown. Disclosure